Hospitality is not the easiest profession to work in. I have always said if you can work in hospitality you can work in almost any profession. I train my staff to deal with every type of guest. Rude, annoying, crazy, drunk, high, stupid... Just to name a few. But I always seem to get some stories... I swear I should write a book. So I have decided to blog about some of my memorable experiences working in hospitality...
1. I had a guest who's keys kept getting demagnetized therefore not opening the door to their hotel room. He had they keys next to his magnetic money clip which usually clears the information on the key making it not work. He came to me at the desk and threw all the keys he had collected at me and said "THE DOOR IS BROKEN FIX IT NOW". I looked at him... smiled and said. "Sorry. Let me pick those up". I bent down behind the desk and thought how I was going to be nice yet sarcastically rude in the same way. I picked up the keys looked at him and said - "I don't work for maintenance I will send them to the room as soon as they are available to fix the door" - He replied "No you idiot the lock is not working." - I once again had to think on my feet quickly "I'm sorry sir that is a security problem. I will send them to your room as soon as possible." This pissed him off *giggles* So he said "Well what can YOU do to get me in the room?" - I replied "Nothing - Clearly I was unable to make the keys work for you the last 10 times you came so I cant help you now and walked away." - Needless to say he complained but my boss understood. *giggles*
2. I had a guest who was on the phone screaming... ranting and raving about something - I don't remember now... But I was trying to speak and she kept cutting me off... at the same time I had a guest who was annoyed with the general service of the hotel (you cant please everyone). He was waiting to speak to me but i was on the phone so I was taking a bit longer than expected to get to him. Finally he reached over the desk picked up the stapler and threw it at me. Yes Threw it!! I was in shock. It like brushed pass my ear didn't really feel it but I had to milk it "AHHHH OMG YOU HIT ME YOU HIT ME" lol... making a real scene in the lobby. I pushed the panic alarm so security and everyone came rushing... It was unnecessarily dramatic *giggles*. The police pulled up with all their flashy lights and stuff. It was like a scene out of the movies. If you push the panic alarm it could be a robbery a fight anything so the police respond... Security is notified lol... Security was there within 2 minutes the police were there with 5. It all happened so fast. They almost tackled the man to the grown becuse security doesnt know what happened they just see i pushed the alarm and a man in front of me... So they were out to protect me. I dont think he was expecting all that. He looked so shocked at how fast people were there and how many of them came. He was escorted off the property in handcuffs by police and is never allowed to stay in that hotel again. - And No I didnt press charges... - When it was all said and done the police were asking why I pushed the alarm... (I should have won an Oscar for my performance)- I said "He looked so angry. I thought he was going to attack me" *giggles*
3. I had a middle aged woman check into the hotel... Constantly on her blackberry checking emails... typing stuff... getting calls on another phone etc. Had files and folders in her had... You get the picture - she was busy. She rested one of her bags on the counter. I could here 'BZZZZZZZ' - I said "excuse me miss - one of your phones in the bag is vibrating." She didn't hear me... But the bag was vibrating so much it tipped over. LOW & BEHOLD... out rolls a pink vibrating dildo onto the counter and vibrated to the floor. My face was like O_0 . I was NOT expecting that. She turned red like she was going to cry. She was so embarrassed. She picked it up threw it back into her bag so quick. Clearly everyone in the lobby saw it. I didn't know how to react if i should laugh it off... just stay quiet... pretend to answer the phone -I was just speechless like frozen... So silly me trying to smooth over the situation I say "Don't worry about it - It happens all the time" (Clearly this never happens.) I gave her her key and she bolted out of the lobby. She came down later and whispered to me... "His name is Mike" - I knew exactly what she was talking about. She named her dildo Mike!!! I instantly fell in love with her. She was a cool lady... Every time she came back to stay at the hotel we giggled as soon as we saw each other... because of our little "Inside Joke". I would sometimes ask "Hows Mike?!" And we would both laugh... So this one time I asked "Hows Mike?" - And she replied "We got a divorce... Im now married to John."
Well there it is folks... A few stories from work... I have hundreds of them!!!
LOL... Stay tuned for more....
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Signed,
Davon
